OK everybody, you can all stop looking now

.
I found the problem, I presume they use the same mechanism for the Pyrastar and Pyramorphinx, but different caps are glued on. The glue had gotten in between 2 of the 2x2 internal surfaces. I found where it was and picked away at it with a scalpel until I separated the pieces and now it functions well.
Cheers,
Burgo.